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Customer Focused

 The EFD's agenda on customers covers all aspects of customer care for disabled people. It includes the design of products and services for disabled customers, the physical environment and communication with customers.

It was developed in direct response to members' requests for a strategic planning framework; as a tool to help organisations develop and share best practice, plan action and measure progress.


 The Equality Act 2010  provides a new cross-cutting legislative framework to protect the    rights of individuals and advance equality of opportunity for all; to update, simplify and  strengthen the previous legislation; and to deliver a simple, modern and accessible    framework of discrimination law which protects individuals from unfair treatment and  promotes a fair and more equal society.




Enhanced performance through effective and confident speaking in the workplace: our innovative programme for individuals who stammer.