Privacy Policy
Your privacy at TalkCoach
We take your privacy seriously. This policy sets out how TalkCoach uses any information that you give us when you use this website. Any information by which you can be identified when using this website will only be used in accordance with this policy.
This policy is effective from 5th February 2023. By continuing to use www.talkcoach.co.uk you agree to be bound by these terms as amended.
This Privacy Policy relates to your privacy whilst visiting www.talkcoach.co.uk. We have a separate Privacy Policy relating to how we collect, process and store your personal information in relation to accessing our clinical services.
Our contact details
This site (www.talkcoach.co.uk) is owned by Kezia Lawson (TalkCoach). TalkCoach’s registered address is Maidstone Studios, Vinters Business Park, New Cut Road, Maidstone, Kent, ME14 5NZ.
Your data protection rights
You have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
For further information about your rights, please contact the Information Commissioner’s Office.
What type of information do we collect?
Personally identifiable information:
We receive, collect and store any information you enter on our website. This relates to information that you send us via a question or request on the “Contact” page of our website. We can only collect personally identifiable information via our website if you choose to share this with us. Your personal information will only be used for the purposes of providing the information that you have requested.
Non-personal information:
Non-personal information does not identify you personally. Non-personal information that we collect includes the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
Why do we collect information?
We collect such non-personal and personal information for the following purposes:
1. To provide and operate our services;
2. To provide you with the opportunity to contact us;
3. To provide you with our services (we require your personal data in order to enter into a contract with you);
4. To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we may use to provide and improve our respective services;
5. To comply with any applicable laws and regulations;
6. Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time)
How do we store, use, share and disclose our site visitors’ personal information?
Our website is hosted on the Squarespace platform. Data you enter on our 'Contact' form may be stored through squarespace.com’s data storage, databases and the general squarespace.com applications. If you choose to subscribe to our email newsletter, your email is stored inside TalkCoach’s ConvertKit account. You can read ConvertKit's Privacy Policy here. If you wish to unsubscribe at any time, you can use the Unsubscribe button at the bottom of any email from TalkCoach sent via ConvertKit. Alternatively you can email kezia@talkcoach.co.uk to request to be unsubscribed.
How do we communicate with our site visitors?
If you complete a 'Get in Touch' form to enquire about our services, we will contact you using the information you provide.
How do you we cookies and other tracking tools?
Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. We use cookies to collect information directly from you, such as how you navigated through the site and what information was of interest to you. The cookies we use identify you as a number, not as a name, used only for statistical analysis purposes. They allow us to analyse data about webpage traffic and improve our website to tailor it to the needs of our clients.
When you first visit our website, we ask you for your consent for us to use cookies. If you choose not to accept, we shall not use cookies for your visit to our website except to record that you have not consented to their use for any other purpose. You can disable cookies on your computer by changing the settings in the preferences or options menu in your internet browser.
Links to other websites
Our website may contain links to other websites. We cannot be responsible for the protection and privacy of any information that you provide when visiting other sites via these links as they are not governed by this privacy statement.
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
Questions
If you have any questions about this Privacy Policy or would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at kezia@talkcoach.co.uk.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk